Guests A-Z:

Below, we answer some of the most frequently-asked questions we receive surrounding room bookings at the Zum Koch, or those surrounding the reconstruction works we've just carried out, the hotel facilities, opening times, bookings and rebookings, payment, invoice settlement, etc.
Should your question not be listed - then simply get in touch with us directly. We will be pleased to provide you with additional assistance.

ARRIVAL / DEPARTURE
Your room is ready from 2:00 p.m. on the day of arrival.
When leaving, we ask you to vacate your room by 10:30 a.m. at the latest.
Would you like to stay longer? Please just ask at reception!

 


SURCHARGES / EXTRAS
Half-board: €22.00
"Koch's Finest" gourmet board: €28.00
Dogs: €15.00
Up to a shoulder height of 40 cm upon request, not permitted in the restaurant.
Garage: €7.50
Infant bed: upon request
Children under the age of 6 must sleep in the parents' room.
Children in three-bed rooms and studios:
6 - 12 years: €22.00
12 - 15 years: €25.00
With two adults, overnight stay with breakfast buffet.

 


RECEPTION OPENING TIMES
Our hotel and restaurant is open for you seven days a week.
Our reception is there for you from 7:00 a.m. to 11:00 p.m.

 


RESTAURANT OPENING TIMES
Breakfast: 07:30 a.m. - 10:30 a.m.
Lunch/afternoon Buffet: 1:30 p.m. - 4:00 p.m.

Manzana:
Dinner: 6:00 p.m. - 8:30 p.m.

Hoamatküch:
Lunch 12:00 p.m. - 1:30 p.m.
Dinner: 6:00 p.m. - 9:00 p.m.

We ask that you come to the restaurant during these times.

 


BAR OPENING TIMES
Our Cellini Bar is open for you daily from 7:00 p.m. to 1:00 a.m.

 


SMOKERS
All rooms are non-smoking rooms. Should smoking be carried out in the rooms in spite of this, we
reserve the right to charge the costs for cleaning and/or downtime.

 


SEMINARS / MEETINGS
We are happy to create individual offers for you for group trips and meetings.

 


CANCELLATION
Cancellation is possible free of charge up to 4 weeks before arrival.
Cancellations made after this time, late arrivals or early departures will be charged 60% in the case of half board and 80% in the case of overnight stay with breakfast.

 


PAYMENT METHODS
With us, you are welcome to pay in cash, by EC card and by credit card.

 


ROOMS
All m2 indications of size (incl. bathroom) are approximate.
There is a discount of 7% off the accommodation price for stays lasting 7 days or more.
This does not apply to all-inclusive prices.
Unused services cannot be refunded or offset.